The Director of Product Management will work cross-functionally to guide Product Management team in products from conception to launch by connecting the technical and business teams, with consideration of customer and supplier needs, competitive landscape, business model, and strategic goals. The position will drive the product roadmap and work closely with the development teams to collaboratively design solutions, establish measure of success, turn initiatives into stories, and ensure timely delivery and launch of assigned products. This role requires exceptional communication and analytical skills, leadership and a high level of detail orientation and follow-through.
Manage and develop product management team, including:
- Hiring, leading and mentoring team members.
- Ensuring highest levels of job satisfaction by setting goals, job expectations, responsibilities and targets.
- Ensuring team is involved in process identification and changes, participating in actively learning and meeting roadmap and project goals.
- Establishing and tracking agile process, planning, milestones and deployment to ensure departmental success.
- Providing leadership, technical expertise and career development for team members.
- Having technical discussions with team members to agree on product scope and delivery schedules. Track delivery schedule and related dependencies
Provide strategies and direction for workflows, process development, delivery and process changes by:
- Driving the operation and development of our products through team work on infrastructure, product enhancements, customer integrations or new product development.
- Partnering with Engineering, Operations and Sales on data, roadmap, timelines and product or service modifications or improvements.
- Owning and managing the product lifecycle for product portfolio. Communicate delivery scope, status, and questions back to business. Facilitate roadmap review for variety of audiences.
- Identifying and tracking key performance indicators for product areas to enable data-driven decisions about enhancements, features, and new products.
- Guiding business partners through the work intake process, highlighting milestones and artifacts, and understand the value behind them.
- Working with sales and marketing teams to provide the necessary support for explaining products and features to clients and prospects. Act as the subject matter expert for assigned product portfolio.
- Working with cross-functional teams to gather insights, communicate the value of new products and features, and identify new product opportunities.
- Understanding markets, competition, and user requirements in depth. Gather information from customers, prospects, leadership, and suppliers about enhancement needs and wants.
- Perform miscellaneous projects and duties as assigned.
- Bachelor’s degree in technical or business area and/or equivalent work experience required. MBA or relevant advanced degree preferred.
- 5+ years of product management leadership or 7+ years related experience, preferably within a financial technology environment.
- Advanced computer skills and expert-level proficiency with Microsoft Office and product management tools.
KNOWLEDGE, SKILLS & ABILITIES
- Leadership — Ability to effectively engage, influence, and motivate a team through positive example, development, and communication. The ability to delegate responsibility and work to others and coach them to develop their capabilities, provide feedback, share information, manage performance, set goals, motivate team, and address performance problems.
- Idea Fluency and Originality/ Problem Solving — Exceptional problem-solving skills with ability to identify and drive win-win solutions. The ability to come up with several ideas about a topic. The ability to combine pieces of information to form general rules or conclusions. The ability to come up with unusual or clever ideas about a given topic or situation, or to develop creative ways to solve a problem. Adjusting actions in relation to others' actions. Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
- Technology— Knowledge of computer hardware and software, including applications and data-driven tools. Ability to learn Client’s systems and software quickly.
- Sales and Marketing — Ability to multitask and work in a deadline-driven, time-sensitive environment. Demonstrated, proven success and commitment to cold calling, prospecting and closing customers. Ability to build pipeline through partnerships, sales development team and own prospecting efforts. Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems. Persuading others to change their minds or behavior. Bringing others together and trying to reconcile differences. Relationship building, including established contacts and relationships with potential customers in key markets, and maintaining those relationships over time.
- Business Acumen — Applicable understanding of how business goals and objectives are achieved. Use of sound business judgement in making recommendations and decisions. Ability to predict outcomes from customer, supplier, and competitive perspectives.
- Analytical Thinking — Ability to use critical thinking and problem-solving skills to find a solution or complete an exercise. Being able to visualize, articulate, conceptualize, or solve both complex and uncomplicated problems by making decisions that are sensible given the available information.
- Customer and Personal Service — Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and talking to others to convey information effectively. The ability to communicate information and ideas in speaking so others will understand. Demonstrated success in building strategic customer relationships.
- Writing — Communicating effectively in writing as appropriate for the needs of the audience. The ability to communicate information and ideas and understand how ideas are presented in writing.
- Critical Thinking and Persuasion— Using logic and reasoning to recognize details of situations, identify solutions, conclusions or approaches to problems. Persuading others to change their minds or behavior or to try new approaches. The ability to apply general rules to specific problems to produce answers that make sense. The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).
- Active Listening and Speaking— Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times. Verbally communicating with others to convey information and procedures effectively in a concise but detailed format.
- People and Inclusion — Always striving to drive our business forward by positive and direct communication, collaboration, respect, acceptance, and professionalism. Understanding how to give and receive feedback, manage conflict positively, and work productively with others to solve problems.
WORK SCOPE AND CONTEXT
- Job is focused on broad area of business and strategy with focus on innovation and development; job affects many other job roles. Must work with operational timeframes and deadlines but be flexible to changing priorities. Responsible for ensuring goals for productivity, efficiency and practices are established, modified, met, and updated as needed.
- Decisions are made within scope of knowledge, are strategic in nature, and are used to create guidelines and workflows for others. Decisions affect multiple departments.
- Work affects flow, information, process, decisions and strategy of others.
- Job has supervisory responsibility. Requires teamwork, leadership, discretion, and analysis.
- Contacts are made both inside and outside the organization. Internal contacts include mainly the Engineering, Sales, and Marketing teams. External contacts include current and potential customers, suppliers, and partners.
- Position requires regular contact with others - in meetings, by phone or by email. Interactions focus on problem solving, customer service, management and information exchange. Interactions are initiated both phone or email and focus on inbound/outbound contact. Headsets are used regularly for phone work.
- Information exchange will include confidential or sensitive information. Accuracy, leadership, compliance, management, and planning are primary objectives of this position.
- Normal office working conditions. Work requires regular sitting/standing at a desk, working with a computer and a telephone. Job may require hours that exceed 8 hours per day and 40 hours per week.
- Travel required.