This is a more of a mid to junior role supporting MS applications.etc.
ABOUT THE POSITION
Provide Business Partner operations support for all IS systems to ensure smooth operations. Provide support and maintenance for computer hardware, desktop software, AS/400, servers, and ensure availability of computer supplies. Act as primary hardware and software support, assisting in system quality and performance. Assist and/or leads hardware and material handling projects as assigned.
Work with stakeholders in gathering information and identifying their needs in order to analyze existing procedures, processes, and equipment to develop and/or recommend new ones. Ensure business goals are consider with changes to programs and/or systems.
Maintain and support computer equipment, printers, radio equipment, controls, and servers, and works with DC purchasing department to ensure availability of supplies to the equipment supported. Check, evaluate, and inventory computer equipment on a regular basis to reduce system downtime.
Identify, analyze, support, resolve, and document the applications and hardware issues. Support users in Microsoft applications (Windows, Word, Excel, MSQuery Outlook, etc.), DC reporting tools (Crystal Reports), and other production software installed on-site.
Maintain computer hardware by installing new components. Test all changes and train end users on use of new computer hardware/software features.
Partner with other groups to maintain distribution center servers and provide on-site troubleshooting for material handling and/or sorter issues with the ability to lead small to large material handling and/or server projects as assigned.
Evaluate performance of new applications as they relate to enhancements and system issues communicating issues back to senior analysts and/or software vendors as assigned.
Create and maintain accurate documentation of the distribution center’s hardware maintenance records, hardware performance, vendor contacts for repairs and services, provide reports on vendor performance to the business support manager, and communicates issues to outside vendors as assigned and required.
Provide support to distribution center staff by troubleshooting problems and maintaining radio frequency equipment, printers, personal computers, telephone equipment, MHE, controls, servers, AS/400, and other equipment utilized for production at the distribution center escalating unresolved issues to appropriate level when indicated and tracking through to resolution.
Performs other duties as assigned