Service Design Lead


Job Description

If You Join Us, You Will:

  • Design strategy and vision; ensure our project solutions are successfully executed from concept to completion
  • Design feedback; act as a guide and mentor for other Service Designers through regular collaboration and feedback sessions
  • Lead enterprises user research, process design, development and implementation by engaging with customers to validate concepts
  • Create enterprise training, education and continuous learning pathways
  • Design for a wide range of processes and process maturity while identify areas for improvement
  • Partner in cross-departmental collaborations to define scope of work, sprints, and development resources
  • Communicate with key stakeholders ensuring business goals and visions are met
  • Be part of a design team that respects, supports, and pushes for continuous improvement
  • Design services and user-facing experiences that allow us to increase speed of delivery while increasing the quality of our products and services.

Our Ideal Candidates Are:

  • Prepared to elaborate on their Service Design portfolio/work samples
  • Able to demonstrate past projects, explorations and design treatments that communicate goals, process and the outcomes of the project
  • SMEs of industry standards and best practices
  • Skilled in creating user flow diagrams, wireframes, prototypes, user interface designs, and pixel-perfect deliverables for final development
  • Comfortable researching, testing, and iterating with quick turn-around times
  • Critical thinkers that own, communicate, and implement process-changing decisions
  • Able to be flexible and adaptable if changes in priorities occur
  • Passionate about UX, UI, and User-centered Design principles with focus on ROI
  • Self-starters and fast-learners who are able to independently research and resolve issues using appropriate resources
  • Fearless when presenting to people and talking to customers
  • Comfortable working with multi-disciplinary, multicultural, and geographically dispersed teams
  • Confident and proactive in communicating challenges or opportunities
  • Committed to their personal success, as well as success of their peers
  • Technologists at heart and leaders in practice

Basic Qualifications:

  • 15+ years of experience directly related to User-Centered Design and Process Development
  • 8+ years of experience with learning enterprise user-experience transformation efforts
  • 5+ years of experience leading a team of designers
  • 5+ years of experience developing processes and curriculum for continuous improvement and transformation
  • Degree in UI/UX, Graphic Design, or similar field of study or equivalent professional work experience
  • Demonstrated ability to drive and articulate design challenges and solutions
  • Experience with working in an Agile environment

Preferred Qualifications:

  • Front-end development skills
  • Experience working with the federal government sector

Chat with us