Oracle EBS Finance Technical Support Lead

  Position Type : Direct Hire 

Job Description

The Role

· Working as a single point of contact representing IT shared services track to the business, leading as a functional finance/ shared service systems specialist with various departments and third parties (SAAS application providers) to ensure the problem is triaged and the root caused is identified.

· Deep functional understanding of Oracle EBS (R12) finance modules around P2P, O2C, A2R and R2R flows

· Ability to work with users on critical items in a time bounded manner

· Result oriented and should collaborate with cross functional teams to achieve results.

· Maintain the Incident SLA response and resolution timelines

· Operating in line with Defect analysis and Development guidelines in resolution of user logged requests

· Contributing to Knowledge Management content’s creation and maintenance

· Flexible to work with regional teams and respective time zones as needed

· Participate in the KT sessions for project deployed to prod and own from that point onwards

· Meet the milestones specified for subledger and primary ledger close

· Primary responsibilities include and not limited to –

· Ticket Triaging

· SLA Management

· Escalation Management

· Reporting : Weekly Status Report & Monthly Status report with metrics

· Operational Process Improvements (Includes Period Close Improvements) etc.,

· Automation

· Leading the defect management

· Learning and Adopting best practices

Your Impact

· Act as a EBS Finance Support lead, in partnership with internal departments and third parties, delivering technology solutions that meet the system and process needs of Deckers Brands

· Collaborate with EBS support team in China on incidents logged and providing a timely resolution

· Support the day-to-day issues around shared services track by troubleshooting and offering assistance with the systems that have been implemented.

· Create Design Documents, working with Development and QA Teams to deliver and deploy the solution to defects identified

· Providing periodic reporting in terms of where the team stands in terms of open items around the IT finance support track

· Assist with period close and reconciliation activities in partnership with GAS team and ensuring a timely close

Who You Are

· A well-organized self-starter who can lead the global support organization in shared services space and provide solutions to end user problems in an effective manner

· Someone who can collaborate with Development Team, QA, PMO, BA, BSA’s and business superusers

· Individual who can act as a bridge between the end user system/process issues and the available optimum solutions

· Resource who can adapt to the situations and have a high learning curve

· Someone with excellent oratory skills through which they can convert the complex technical solutions into the user-friendly language

· Team player who can quickly find common ground and solve problems

We’d love to hear from people with

· Bachelor’s degree (or equivalent) in finance or computer science with significant experience using Oracle financials (R12) system.

· 5+ years’ experience as a Business System Analyst in Oracle EBS Financial Suite

· Hands on experience on the following oracle modules: AR, AP, GL, FA, CE, PA, SLA and eBTax with good functional understanding of Supply Chain flows

· Knowledge on any of the specified SaaS tools: Virtual Trader, Vertex, Concur, Lucernex, OneSource, Blackline and Pagero

· Excellent understanding of Oracle EBS data model.

· Good understanding of industry best practice for financial procedures and significant experience with multi-channel commercial organizations.

· Experience in designing extensions, interfaces, requirement analysis, and configuration of Oracle EBS especially in Financial and Master Data tools

· Good Understanding of Oracle E-Business Suite technical architecture, underlying table structures in financial modules and implementation cycles.

· Experience in preparing Functional design, Configuration documents like MD050, MD120 and BR100’s.

· Experience with Oracle DBMS, SQL Server DBMS, SQL, Stored Procedures

· An experienced Oracle finance analyst with a background in omni-channel business (distributor/ wholesale/ retail/ ecommerce). Able to guide the team to handle the issues, associated communication, and logical closure with user satisfaction

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