keyboard_backspace TM Coordinator - 1596430N

TM Coordinator – Tech Support

Transition Management: Use TM principles and methodology across small/medium initiatives. Training and Awareness Building: Develop training materials to support Change and Transition and act as content provider for training materials related to transition management. Communication: Develop the TM communication materials for specific initiatives, Compose and distribute timely communication. Align on best practices with other Transition Managers and stay abreast of external best practices through active participation in Global TM network, forums, etc Act as an internal consultant on transition management strategy/deliverables for small/medium change initiatives.

2 years specific experience working with Change & Transition Management theory and methodologies in regional and country project delivery Typical Office: This is a typical office job, with no special physical requirements or unusual work environment.

TM Coordinator Duties

• Assist in implementation of a TM plan for the Operations support team (Service Desk, deskside and performance bars) in creating awareness and adoption for our technology support options
• Develop plan to improve onboarding/offboarding experience for employees and support teams
• Draft adoption plan based on stakeholder input to help employees receive seamless help with technology issues
• Assist developing tech training club sessions to help employees up-level their tech skills